Privacy Policy

PRIVACY POLICY

Welcome to https://gurugr.am/ (the "Website").

This Privacy Policy explains how we a real estate agency in India, collects, uses, stores, and protects your personal information when you visit our Website, interact with our Facebook/Instagram Ads, or engage with our services.

By accessing our Website or submitting your details via our Meta (Facebook/Instagram) Lead Forms, you consent to the data practices described in this policy.

1. Information We Collect
We collect information to help you find your ideal property and to improve our real estate services.
A. Personal Information You Provide Directly:
When you fill out a contact form on our Website or a Facebook/Instagram Lead Ad, we may collect:
Full Name
Phone Number (for calls and WhatsApp communication)
Email Address
Real Estate Preferences (e.g., Budget, Preferred Locations, BHK requirement, Buying/Renting/Investing intent)
B. Information Collected Automatically (Cookies & Pixels):
When you visit our Website, we and our third-party partners (like Meta) automatically collect:
IP Address and approximate geographic location.
Device type, browser type, and operating system.
Pages viewed, time spent on property listings, and links clicked.
Meta Pixel Data: We use the Meta (Facebook) Pixel to track conversions from our ads and build "Custom Audiences" for retargeting.
2. How We Use Your Information
We use your data strictly for the following real estate-related purposes:
Property Matching & Communication: To contact you via phone, email, or WhatsApp regarding properties that match your criteria.
Lead Management: To store your details in our Customer Relationship Management (CRM) software to track your property search journey.
Marketing & Retargeting: To show you relevant real estate ads on Facebook and Instagram based on your interactions with our Website, we may show you similar properties).
Compliance: To comply with Indian real estate regulations (such as RERA guidelines) and legal obligations.
3. How We Share Your Information
We do not sell your personal data to data brokers. We only share your data with trusted third parties necessary to provide our services:
Meta (Facebook/Instagram): If you interact with our Lead Ads or Website Pixel, your data is synced with Meta to measure ad performance and create retargeting audiences.
CRM & Cloud Providers: Secure platforms used to manage our real estate leads.
Property Developers/Builders: If you inquire about a specific project, we may share your name and contact number with the authorized builder/developer to facilitate site visits.
Legal Authorities: If required by Indian law, court order, or governmental regulation.
4. WhatsApp and Telecommunication Consent
By providing your mobile number via our Website or Facebook Lead Forms, you explicitly consent to receive property updates, brochures, and site-visit invitations via **Phone Calls and WhatsApp messages** from **[Your Company Name]**, even if your number is registered on the National Do Not Call (NDNC) / DND registry, as this constitutes a specific request for real estate information.
5. Data Security and Storage
Storage: Your data is stored on secure servers. Where possible, we utilize cloud providers that comply with Indian data guidelines.
Security: We implement industry-standard SSL encryption on our Website and restrict access to personal data to authorized sales agents only.
Retention: We retain your personal data only as long as necessary to fulfill your real estate search.
6. Your Rights (Under the DPDP Act, 2023)
As an Indian resident, you have the following rights regarding your personal data:
Right to Access: Request a summary of the data we hold about you.
Right to Correction: Request updates to your phone number, email, or property preferences.
Right to Erasure: Request the deletion of your data from our CRM and Meta Custom Audiences.
Right to Withdraw Consent: You may opt-out of our marketing communications at any time by replying "STOP".
To exercise these rights, please contact our Grievance Officer (details below).
7. Third-Party Links
Our Website and Facebook posts may contain links to third-party sites (e.g., RERA portals, home loan calculators, or builder websites). We are not responsible for the privacy practices of these external sites.
8. Grievance Officer
In accordance with the Information Technology Act, 2000, the SPDI Rules 2011, and the DPDP Act 2023, any discrepancies, grievances, or requests regarding data privacy should be directed to our designated Grievance Officer:
Name: Darshan Sharma
Email: properties@gurugr.am
Phone: +91-9811030365
Address: as mentioned below at footer of this website.
We commit to addressing all privacy grievances within 30 days of receipt.
9. Contact Us
If you have any questions about this Privacy Policy or our real estate services, please contact us at:
Email: properties@gurugr.am
Website: gurugr.am